TERMS OF SERVICE

Rushdah Maids & Care Services

Rushdah Maids & Care Services (“we”, “us”, or “our”), a brand of Rushdah Innovative Resources, provides professional maid and caregiving services by connecting independent contract workers (“contract-workers”) with clients.

By engaging our services, both clients and contract-workers agree to the following terms:

1. Nature of Service

Rushdah Maids & Care Services operates as a service facilitator, connecting clients with independent contract-workers.

Contract-workers are not employees of Rushdah Maids & Care Services and are responsible for their conduct and service delivery.

2. Service Deployment

• Contract-workers are deployed based on client requests and agreed service scope
• Contract-workerks must provide and submit their medical test reports from recognized laboratories before deployment
• Contract-workers must prodive a guarantor via the gurantor form submission before deployment
• Living-in workers must declare personal belongings upon resumption at designated facility/home and maintain professional conduct at all times

3. Obligations of Contract-Workers

Contract-workers shall:

• Perform assigned duties diligently

• Provide caregiving and domestic services as agreed

• Maintain honesty, professionalism, and respect

• Refrain from theft, misconduct, or unauthorized visitors

• Report unsafe or abusive conditions immediately

4. Obligations of Clients

Clients shall:

• Treat contract-workers with dignity and respect

• Provide agreed welfare (meals and accommodation where applicable)

• Allow religious freedom during reasonable personal time

• Make full payment on or before the 28th of each month

Failure to meet these obligations may result in withdrawal of the contract-worker without notice.

5. Payment Terms

• All payments shall be made directly to Rushdah Maids & Care Services

• Contract-worker salaries are paid monthly per contract

• A service charge of 5% of contract-worker’s salary applies monthly to contract-worker, deductible from source
• Salary payment is subject to signed service evaluation/log confirmation by the client, which contact-woker must submit via the portal to receive salary.

• A one-time administrative fee of ₦10,000 applies to client

6. Replacement & Refund Policy

• Clients may request a replacement within 7 days of deployment for valid reasons

• Refunds are subject to review and approval by management

7. Working Hours & Overtime Policy

All daily workers engaged through the Company shall observe standard working hours from 7:30 a.m. to 6:00 p.m., Monday through Saturday, unless otherwise expressly approved in writing by the Company.

7.1 Worker Obligations:
The Worker agrees to:

• Be punctual, present, and fully available during the stipulated working hours.
• Perform assigned duties diligently and professionally throughout the work period.
• Refrain from leaving the place of assignment or reducing work hours without prior authorization.

Failure to comply with the approved working hours without valid justification may result in disciplinary action, suspension, or termination of engagement, at the sole discretion of the Company.

7.2 Client Obligations:
The Client agrees to:

• Adhere strictly to the approved working hours and not require the Worker to perform duties outside this timeframe without prior approval from the Company.
• Provide a safe, respectful, and conducive working environment, including reasonable rest periods within the working day.
• Treat the Worker in accordance with all applicable standards of fairness and dignity.

7.3 Overtime & Additional Hours:

• Any work required beyond the standard hours shall be considered overtime and must receive prior approval from the Company.
• Overtime shall be subject to the Worker’s availability and shall attract additional charges as determined solely by the Company.
• The Company reserves the right to decline overtime requests at its discretion.

7.4 Enforcement & Remedies:

The Company reserves the right to withdraw, replace, or reassign any Worker, and/or suspend services where there is a breach of this policy by either the Worker or the Client. Repeated or serious violations may result in termination of service and/or additional penalties as determined by the Company.

8. Non-Solicitation Clause (VERY IMPORTANT)

Clients shall not directly employ, engage, or bypass Rushdah Miads & Care Services to hire any contract-worker introduced by us.

Violation will attract a penalty fee equivalent to 6 months’ service value.

9. Termination

We reserve the right to withdraw any contract-worker in cases of:

• Misconduct

• Non-payment

• Breach of terms

10. Liability & Disclaimer

Rushdah Maids & Care Services acts solely as a facilitator and shall not be held liable for:

• Actions, negligence, or misconduct of contract-workers

• Losses, damages, or injuries occurring during service

11. Indemnity

Clients agree to indemnify and hold harmless Rushdah Maids & Care Services from any claims arising from the actions of contract-workers.

12. Legal Compliance

In cases of criminal activity, Rushdah will cooperate with law enforcement authorities.

13. Privacy

All personal information is used strictly for service delivery and verification purposes.

14. Governing Law

These terms shall be governed by the laws of the Federal Republic of Nigeria.

Our vision is to become the trusted cornerstone of household assistance, setting the standard for safety, integrity, and quality in the industry. We aspire to build a community where maids and caregivers thrive in secure environments, clients find solace in exceptional service, and both parties experience the ultimate peace of mind

To ensure peace of mind for both maids/caregivers and clients, we are dedicated to fostering a secure environment through unwavering protection, trust, and professionalism. Our mission is to create a seamless platform that prioritizes safety, reliability, and excellence in domestic and care assistance, fostering harmonious relationships between our maids/caregivers and clients.

• Safety: We prioritize the safety and well-being of our maids/caregivers and clients above all else.
• Trust: We foster trust through transparent practices, stringent vetting, and dependable service.
• Professionalism: We uphold the highest standards of professionalism in every interaction and service rendered.
• Excellence: We are committed to delivering excellence in every aspect of our services, setting a benchmark for quality.
• Empowerment: We empower our maids and caregivers by providing a secure work environment and opportunities for personal and professional growth.
• Customer-Centric: We are dedicated to understanding and fulfilling the unique needs of our clients and maids alike.